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Postage & Shipping
  1. What will I pay for delivery to United Kingdom Addresses?

  2. How much will I pay for post and packaging?

  3. How long will I have to wait for my print?

  4. To what Destinations does Printree Deliver?

  5. Will overseas deliveries take longer?

  6. Can I send a print to an address other than my own?

  7. How will you deliver my fine art prints and posters?

  8. Can I be reassured that my order will not be damaged in the post?

  9. Can I arrange for the parcel to arrive on a certain day ?

  10. Can I request a faster delivery for urgent orders?

  11. What happens if there is no one at home to receive my order?


  1. What will I pay for delivery to United Kingdom Addresses?


    All deliveries to United Kingdom addresses are free.



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  2. How much will I pay for post and packaging?


    Post and packing for ALL UK DELIVERIES IS FREE.

    For delivery addresses outside the UK a postage and packing charge will be added to your order at the checkout and this will depend on the country address to which you have chosen to send your order. Shipping costs are determined by size and weight of the parcel and delivery address. See 'Postage & Shipping' in 'Help'.



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  3. How long will I have to wait for my print?


    Orders are normally despatched within THREE working days from receipt of order. Please allow longer for box canvas prints and framed prints which because of the additional work involved can take up to TEN working days to despatch.

    Extra time should be allowed at busier times of the year, especially in the period up to Christmas. We regret that we cannot be held liable for delays in shipping - in the rare event of a delay in shipping we will do everything in our power to get your print to you without delay.



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  4. To what Destinations does Printree Deliver?


    We ship posters, fine art prints, box canvas prints and framed prints to most countries in the world. Please see 'Postage and Shipping’ in the Help pages.



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  5. Will overseas deliveries take longer?


    Overseas delivery times do vary greatly. European deliveries are normally within a working week, and all other territories within two working weeks.



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  6. Can I send a print to an address other than my own?


    You can send a print to someone else - when you get to the checkout page 'Delivery Details' simply fill out the address you would like your order to be sent as well as your own billing address.

    You can send products to several different addresses, but they each need to be completed as separate orders with the separate destination addresses specified in each case. When you have completed the first order (including payment), simply click on the 'Continue Shopping' button to make up the second and subsequent orders. When you come to process the second order the computer will have remembered your contact details (but NOT your credit-card number) so that you don't have to waste time filling these in again.

    If you register to have an 'Account', you have the option to store multiple delivery address. When it comes time to checkout your order, you will be able to choose from these pre-defined delivery address entries.



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  7. How will you deliver my fine art prints and posters?


    For delivery to United Kingdom addresses we normally use First Class Post for small packages and Parcelforce for rolled prints. For box canvas and framed prints for delivery to United Kingdom addresses we use overnight couriers.

    All overseas orders - rolled prints, box canvas prints and framed prints - are normally despatched through Fed Ex and are tracked by them.



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  8. Can I be reassured that my order will not be damaged in the post?


    We use reinforced cardboard tubes for rolled (unframed) posters and fine art prints on satin, gloss, fine art papers and canvasses.

    Frames are packed in thick bubble wrap, boarded on the front to protect against damage to glass/Perspex and placed into a twin - double thickness - walled corrugated box. We have a maximum glass size that we feel can be shipped safely without breakage - Glass is used for print sizes up to A2 and then Perspex for the larger sizes.

    Please be assured that in the unlikely event that a product arrives damaged, we will provide an immediate replacement. Please call us on +44 (0)1908 363439.



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  9. Can I arrange for the parcel to arrive on a certain day ?


    Only for delivery addresses in the UK, we can aim to get your parcel to you on a specific day. Please note that this is not a foolproof system and couriers are sometimes delayed and parcels take longer to arrive.



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  10. Can I request a faster delivery for urgent orders?


    Yes, if at all possible we can try to meet short deadlines. Please fill in your particular requests during the ordering process and call us on +44 (0)1908 363439 to confirm your requirements.



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  11. What happens if there is no one at home to receive my order?


    If you are not at home to receive an unframed print, the postman will probably take it back to the local depot and leave a card. You can then either call your local depot to rearrange delivery or go to depot to collect at your convenience.

    If you miss delivery of a box canvas or framed print the delivery driver will leave a note and attempt delivery twice again. The note will also include a telephone number which you can call to arrange redelivery.



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