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Security & Privacy HEADING_TITLE

Security is one of the most significant concerns for you (the shopper) and us (the retailer) during an online transaction. In reality though, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm algorithms.

Secure Online Payment

For maximum security, we do not keep any of your payment details (credit card information etc.) on our system. This information is requested and processed in the secure confines of the e-commerce gateways we use, namely, Worldpay and Paypal.

Printree (the trading name for CreateOnline) operates globally and provides the ability to accept and settle payment in several currencies. The main currencies offered are British Pounds, Euros and American Dollars. If you have any questions please e-mail us at info@printree.com.

Details of the e-commerce gateways we use follows ...

Worldpay

Worldpay accepts a number of credit and debit cards including: MasterCard, Visa, Visa Electron, Solo, Switch, Delta and JCB. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, WorldPay's public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

The transfer of the purchase details from this Print-Shop to WorldPay are encapsulated using WorldPay's own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.

Worldpay send a confirmation email to you on completion of the successful transaction. WorldPay will NEVER ask you to provide confidential information (e.g. banking passwords etc) by email.

Paypal

Paypal accepts (amongst others): MasterCard, Visa, Visa Electron, Solo, Switch, Delta, JCB and Amex or Paypal's own debit card.

Paypal has optimized their checkout experience by launching an exciting new improvement to their payment flow.

For new buyers, signing up for a PayPal account is now optional. This means you can complete your payment first, and then decide whether to save your information for future purchases.

To pay by credit card, look for this button:

Or you may see this:

Cheque/Banker's Draft

We can also accept payment by cheque, banker's draft, or postal order. Select the 'Cheque/Money Order' option at checkout then follow the instructions shown.

If, after all our reassurances, you would prefer not to send your card details over the Internet, you may phone them through to our Customer Care team on 01908 363439 outside the UK. Please have your order number to hand, when you call.

Privacy

We value our customers' privacy and have taken great care to ensure the security of your transactions with us.

Privacy Policy

The purpose of this statement is to inform users of this website what information is collected about them when they visit this site, how this information is used and if it is disclosed.

Web Log Files

In common with most websites, this website automatically logs certain information about every request sent to it. This information is used for system administration, and for producing usage statistics. Summary statistics are extracted from this data and some of these may be made publicly available, but these do not include information from which individuals could be identified. Relevant subsets of this data may be used as part of investigations of computer misuse involving this site. Data may also on occasion be used to enable investigation of technical problems on the website. Otherwise, logged information is not passed to any third party except if required by law.

Data Protection

From time to time we will use electronic forms on this site to gather personal information for purposes directly related to a service, function or activity of this Print-Shop's Library. When we do so we will let you know the purpose for which the information is being collected (including if the information is to be published). Completion of and submission of any form on this website is entirely at the discretion of you, the website user.

Data Protection Statement

In using and submitting forms on this website you agree that Printree may use any personal data of yours that you supply through the forms. Printree respects your privacy and seeks to protect your personal data

Printree will only collect and use your information to administer, support, improve and obtain feedback on its services.

Printree may also contact you to obtain feedback on services and any improvements we can make to them.

You have the right to ask us at any time not to contact you by way of direct marketing.

Printree will NOT disclose your personal data to any other organisations without your permission.

Top Ten Tips for Online Safety

Following these simple steps allows you to shop online with confidence:

  1. Don't hand over valuable card or bank account information to the fraudster. Don't give away your Personal Identification Number (PIN) or bank passwords to cold callers or in response to unsolicited emails - often known as Phishing scams.
  2. Keep your cards and card details safe in the real world: Most Internet fraud happens because card details are stolen in the real world and used online, so keep them safe at all times.
  3. Sign up whenever you are given the option whilst shopping online to Verified by Visa or MasterCard SecureCode. Increasingly when you go to pay online with your card you will be given the option of signing up to these schemes that involve you using a password. By signing up you will prevent a fraudster using your card details on participating sites as they will not know your password.
  4. Only ever use a protected computer. Make sure your computer has up-to-date anti-virus software and a firewall installed.
  5. Only shop at secure websites. Ensure that the security icon - the locked padlock or unbroken key symbol - is showing in the bottom of your browser window before sending your card details. The beginning of the retailer's Internet address will change from 'http' to 'https' when a purchase is made using a secure connection. Note: By double clicking on the padlock, you will see a confirmation that it is still valid.
  6. Make sure your browser is set to the highest level of security notification and monitoring. The safety options are not always activated by default when you install your computer. The most popular browsers include Microsoft Internet Explorer and Firefox. Check that you're using a recent version - you can usually download the latest version from your browsers' websites.
  7. Always check your statements. Check statements as soon as you receive them. If you find a transaction on your statement that you did not make, contact your bank or card company immediately. Shred any documents that contain information relating to your financial affairs.
  8. Consider using an Internet-only card. If you regularly make transactions over the Internet consider opening a separate credit card account specifically for these transactions. This will enable you to monitor transactions at a glance and credit cards offer additional consumer protection should anything go wrong.
  9. Print out your order. When shopping online make sure you get a hard copy of both your order form and the retailer's terms and conditions. When buying from overseas remember that it may be difficult to seek redress if problems arise, but having all the relevant information will help your bank or building society take up the case if you have any problems.
  10. Learn more about online security. For more information about how to bank and shop safely online visit: Get Safe Online, CardWatch.org, or Bank Safe Online.
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